Privacy policy

Privacy Policy

Last updated: 22 August 2026

Marlow Goods is a trading name of JKEY MANAGEMENT LLC, 30 N Gould St Ste R, Sheridan, WY 82801, United States. For the purpose of applicable data protection laws, including the UK GDPR and the Data Protection Act 2018, we are the data controller of your personal information. This Privacy Policy explains what information we collect when you visit or buy from our store, how we use it and what rights you have.

1. Information we collect

  • Order information: your name, delivery address, email address, phone number and details of the products you buy.
  • Payment information: payments are processed securely by our payment providers. We never see or store your full card details.
  • Device and usage information: IP address, browser type and pages viewed, collected through cookies and similar technologies when you browse our site.
  • Communications: emails and messages you send to our customer service.

2. How we use your information

  • To process and deliver your order, send order updates and provide tracking.
  • To answer your questions and handle returns and refunds.
  • To send marketing emails if you have opted in. You can unsubscribe at any time via the link in every email.
  • To improve our website, prevent fraud and meet our legal obligations.

3. Sharing your information

We share personal information only with service providers who help us run the store: Shopify (our ecommerce platform), payment providers, delivery carriers and, where you have opted in, email marketing providers. These parties process your data on our behalf and are not permitted to use it for their own purposes. We never sell your personal information.

4. International transfers

Your data may be processed outside the United Kingdom, including in the United States. Where that happens, we rely on appropriate safeguards such as the UK International Data Transfer Agreement or Addendum and equivalent protections offered by our processors.

5. Cookies

We use essential cookies to make the website and checkout work, and optional analytics and marketing cookies. You can manage optional cookies through the cookie banner on our website at any time.

6. How long we keep your data

We keep order records for as long as required for tax and accounting purposes. Marketing data is kept until you unsubscribe. Customer service emails are kept for up to 2 years.

7. Your rights

Under the UK GDPR you have the right to access, correct, delete or receive a copy of your personal data, to object to or restrict processing, and to withdraw consent at any time. To exercise any of these rights, email us at marlowgoodsuk@gmail.com. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.

8. Children

Our store is not intended for children under 16 and we do not knowingly collect their data.

9. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page.

Contact Information

Customer Service Hours (UK time):
Mon to Fri: 9:00 to 17:00
Sat and Sun: closed

Email: marlowgoodsuk@gmail.com
Phone: +44 20 3769 0227
Shop name: Marlow Goods
Company name: JKEY MANAGEMENT LLC
Company registration number: 2026-002000674
Address: 30 N Gould St Ste R, Sheridan, WY 82801, United States

You can also contact us through our Contact Us page.